Privacy, Cancellation & Refund Policy

2. General Service Policies

a. Project Initiation and Payment

• A 50% advance is required for website projects.
• 100% advance is required for other services (e.g., SEO, ads, content).
• Remaining balances are due upon project completion or final approval.
• Delays in payment may affect timelines and service delivery.

b. Client Responsibilities

• Clients must provide timely content, access, and approvals.
• Delays due to client inaction are not the responsibility of Red Zog.

c. Revisions & Post-Delivery Changes

• Two (2) rounds of revisions are included unless otherwise stated.
• Additional revisions or post-delivery changes are chargeable.

d. Domain & Hosting

• Red Zog offers domain registration and hosting setup support.
• Clients may request a website transfer to their own hosting after project delivery.

3. Privacy Policy

a. Confidentiality

Client data is kept confidential and is not shared without written consent.

b. Intellectual Property

• All deliverables remain the intellectual property of Red Zog unless explicitly transferred.
• Unauthorized use, reproduction, or redistribution is prohibited.

c. Data Collection & Usage

• We collect personal and business data such as names, emails, payment details, and user activity.
• This data is used to deliver services, provide support, and improve customer experience.
• Cookies may be used to enhance website functionality.

d. Third-Party Tools

Integrated third-party tools (e.g., payment gateways, analytics) are governed by their own privacy policies.

e. Data Security

We use industry-standard security practices but cannot guarantee 100% security over the internet.

f. Children’s Privacy

• Our services are not intended for individuals under 18.
• We do not knowingly collect personal data from minors.

4. Cancellation & Refund Policy

a. Service Cancellation

i. Client-Initiated Cancellation

• Cancellations must be requested via email within 15 calendar days of purchase or contract signing.
• Contact: info@redzog.com

ii. Red Zog-Initiated Cancellation

Services may be canceled by Red Zog due to:

• Violation of terms
• Non-payment or chargebacks
• Lack of client cooperation or materials
• Legal or ethical violations

A prorated refund may be issued after administrative deductions.

b. Refund Eligibility

i. 3–15 Day Window

• Eligible for full or partial refund depending on work completed and third-party costs.
• Refunds processed within 7 business days.

ii. After 15 Days

No refunds will be provided for cancellations beyond the 15-day window.

c. Non-Refundable Items

• Domain registration or renewal
• Hosting or cloud subscriptions
• Paid advertising (Google, Meta, etc.)
• Taxes (GST, etc.)
• Third-party software/tools/licenses
• Delivered content or assets
• Custom-coded applications

d. Special Refund Cases

i. Android App Rejection

• Refunds may be issued if a WebView app is rejected by Google Play due solely to Red Zog’s technical fault.
• No refund for rejections due to client policy violations.

ii. Project Delays

No refunds for delays caused by client inaction or lack of communication.

e. Modifications & Plan Changes

i. Upgrades

Clients may upgrade services at any time; extra charges apply.

ii. Downgrades

Downgrades are subject to eligibility; prorated refunds or credits apply in the next billing cycle.

All requests must be submitted in writing via email.

f. Chargebacks & Disputes

• Chargebacks without prior notice may result in immediate service suspension.
• Red Zog may pursue legal recovery for fraudulent disputes or reversed payments.

g. Refund Processing

• Approved refunds are processed within 7 business days to the original payment method.
• Adjustments may be made for currency exchange or gateway fees.

5. Policy Updates

Red Zog reserves the right to update this policy at any time. Changes will be posted on our website and communicated to existing clients where applicable.