Terms and Conditions

1. Overview of Services

Red Zog provides comprehensive digital marketing services, including web design, development, SEO, paid ads, social media content creation, email/SMS marketing, Android (WebView) app development, professional email setup, automation, and consulting. Services are customized to meet each client's specific needs based on the agreed service plan.

2. Client Responsibilities

Clients agree to cooperate fully and promptly to enable the successful and timely completion of services. This includes:

1. Provision of Accurate Information: Legal company details, contact and communication preferences, business goals and service descriptions.
2. Branding Materials: Logo files (vector preferred), branding guidelines (fonts, colors, styles), high-resolution images/videos.
3. Website Content: Page copy (e.g., About, Services, Contact), product/service details, legal text (privacy policy, terms, disclaimers).
4. Access Credentials: Domain registrar and hosting logins, access to third-party integrations or platforms.
5. Feedback and Approval: Clients must review and approve designs and revisions promptly. Delays may impact the project timeline.
6. Material Ownership: Clients affirm they own or have legal rights to all submitted content and media.

3. Scope of Work & Revision Policy

a. Initial Design

Clients will receive an initial design draft. Approval of this final design marks the end of the core design phase.

b. Included Revisions

Two complimentary rounds of minor revisions (text/image updates) are included. This applies regardless of when content is submitted.

c. Additional Revisions

Beyond the included rounds:

• Must be submitted in final form
• May incur additional charges based on complexity

d. Out-of-Scope Changes

New pages, major layout changes, or functional updates require a new quote and project agreement.

4. Mobile Design

Standard responsive design for all major devices is included.

Requests for custom mobile-specific layouts or UI/UX treatments are add-ons and will be quoted separately.

5. Website Maintenance

a. Core Updates

Monthly WordPress, plugin, and theme updates. Testing of major version updates.

b. Bug Fixes

Routine bugs: resolved within 3–5 business days. Critical issues: addressed within 24–48 hours.

c. Performance Optimization

Regular checks on speed, caching, image compression, and database optimization. Suggestions provided for further improvements.

d. Security Monitoring

Regular malware and spam scans. Firewall and plugin updates.

e. Backups

Weekly full-site backups (daily if applicable). Secure storage with restoration support.

f. Client Updates

Clients are notified of major updates or issues. Maintenance summary available upon request.

Note: Structural changes or new features are not included in maintenance.

6. Change Requests After Delivery

a. Post-Launch Modifications

Requests after final approval are out of scope and will be billed at standard rates.

b. Content/Image Updates

Up to two rounds of basic support included. All further changes must be client-supplied and may incur extra charges.

c. Custom Mobile Requests

Handled as add-ons with separate costs.

7. Project Process

a. Initiation

50% advance payment required. Work starts upon receipt. Includes domain registration (if applicable).

b. Review Phase

Initial design draft delivered in 10 business days. Additional days for review and revisions as needed.

c. Completion

Final 50% payment due upon project approval. Full admin access granted upon payment. Basic CMS training provided on request.

d. Domain/Hosting Transfer

Clients not continuing with our maintenance may request transfer. Hosting must be secured by the client. Assistance provided for domain and file transfer.

8. Ownership and Rights

Upon full payment: Client owns all website files, content, and domain. Red Zog retains the right to showcase the site in its portfolio unless otherwise agreed.

9. Third-Party Services

We may integrate third-party services (e.g., plugins, analytics). Red Zog is not responsible for changes or issues resulting from these external services.

10. Limitation of Liability

Red Zog shall not be held liable for:

• Downtime or data loss caused by third parties
• Delays due to client inaction
• Legal issues from client-provided content

11. Termination

Either party may terminate with written notice. Client is liable for all work completed up to termination.

12. Website Transfer Policy

a. Eligibility

Transfer can be requested any time after full payment.

b. Hosting Requirements

Client must supply access to an active hosting account.

c. Domain Transfer Options

Option 1 (Paid): Unlock domain, provide EPP code. Option 2 (Free via GoDaddy): Client shares GoDaddy email for internal transfer.

d. Assets Provided

Website files, databases, and media included.

e. Timeline

3–5 business days post request and credential submission.

f. Fees

No Red Zog transfer fees; third-party fees apply.

g. Post-Transfer Support

Once transferred, Red Zog ceases support (e.g., backups, SSL, virus protection).

13. Domain Expiry Policy

Domain Registration & Renewal Responsibility:

If Red Zog registers a domain on behalf of the client, we will:

• Register the domain for 1 year (unless otherwise agreed) using client-provided details
• Notify the client at least 15 days prior to expiry for renewal confirmation

Renewal Charges:

Domain renewal is a recurring annual expense, and renewal fees must be paid before the expiry date to avoid service interruption.

Renewal charges will be communicated in advance based on the domain extension (e.g., .com, .in, etc.).

Non-Payment & Expiry Consequences:

If the client fails to pay the renewal charges by the due date:

• The domain may expire and enter a grace period (usually 20–30 days, depending on the registrar)
• During this time, the website and emails linked to the domain may become inaccessible

Redemption Period & Recovery Charges:

If the domain enters the Redemption Period (after the grace period), recovering it may involve:

• Additional charges imposed by the domain registrar (usually higher than standard renewal fees)
• Red Zog is not liable for any loss of domain or business impact due to non-renewal

Client-Owned Domains:

If the domain is registered directly by the client: It is the client’s sole responsibility to track renewal deadlines and make timely payments. Red Zog will not be responsible for expired domains not managed by us.

14. Cancellation & Refund Policy

a. Cancellation Window

Service plans may be canceled within 7 days of purchase.

b. Refund Eligibility

Full or partial refund within 7 days if canceled within 3–5 days, based on work completed.

c. Non-Refundable Items

• Domain registrations
• Hosting services
• Third-party expenses

d. Exclusion Clause

Refunds will not be processed if delays were caused by client failure to provide content or feedback.

15. Android (WebView) App Making

Red Zog will develop a basic Android application using WebView technology that mirrors the client's website.

The application will be uploaded using Red Zog's official Google Play Console account unless otherwise agreed.

Updates or modifications after initial deployment are chargeable and quoted separately.

If the application is rejected by the Google Play Store due to errors or issues solely caused by Red Zog, a full or partial refund may be offered at our discretion.

Refunds are not applicable for rejections based on content policy violations, restricted services, or non-compliance originating from the client’s website or materials.

16. Modifications to Terms

Red Zog may update these terms at any time. Changes will be posted on this page and notified via email when applicable.